Frequently Asked Questions

During your first visit, you'll be greeted by our friendly staff, who will guide you through a brief consultation. We’ll ask about your skin type, preferences, and any specific concerns you may have to customize your treatment. Afterward, you can relax and enjoy your spa experience to the fullest.

Yes, we offer a variety of products suitable for all skin types, including sensitive skin. Our estheticians will choose the best products for your individual needs to ensure a safe and effective treatment.

Yes, we highly recommend making an appointment in advance to ensure your preferred time and therapist. You can book online through our booking site. 

Both facials offer the same customized care, but the 90-minute facial allows for additional time for a deeper massage, longer mask, or more focused treatment on specific concerns. It’s perfect if you want a more indulgent experience.

Yes, it's generally recommended to stop using active acids (such as AHAs, BHAs, and retinoids) 3–5 days before your facial. This helps prevent excessive sensitivity, irritation, or over-exfoliation during your treatment.

❌ AHAs (Glycolic, Lactic Acid)
❌ BHAs (Salicylic Acid)
❌ Retinoids (Retinol, Tretinoin, Retin-A)
❌ Benzoyl Peroxide
❌ Strong Exfoliants

✔️ Gentle Cleansers
✔️ Hydrating Serums (Hyaluronic Acid, Niacinamide)
✔️ Moisturizers & SPF

If you're unsure, check with your esthetician—they’ll guide you based on your skin type and the facial treatment you're getting! 😊

After receiving Botox or dermal fillers, it’s best to wait before getting a facial to ensure optimal results and avoid complications.

💉 Botox – Wait at least 24–48 hours before getting a facial to allow the Botox to settle properly. Avoid any treatments that involve pressure, massage, or excessive movement in the treated areas.

💉 Dermal Fillers – Wait at least 1–2 weeks before a facial, as fillers need time to integrate and settle into the skin. Massaging or manipulating the area too soon can alter results.

❌ Deep tissue facial massages
❌ Microdermabrasion & aggressive exfoliation
❌ Steam treatments & heat-based facials

If you’re unsure, consult with your injector or esthetician for the best timing based on your treatment plan! 😊

At Jennifer Colleen Aesthetics, we value your time and commitment, and we appreciate the same in return.

• Cancellations & Rescheduling: If you need to cancel or reschedule your appointment, please notify us at least 48 hours in advance to avoid any charges.
• No-Show Policy: Failure to show up for your scheduled appointment without prior notice will result in a 20% charge of the service cost.

We appreciate your understanding and cooperation in helping us provide the best experience for all our clients.

At Jennifer Colleen Aesthetics, we take pride in offering high-quality skincare products. Due to the nature of our products, we do not accept returns or offer refunds on opened or used items.

• Unused & Unopened Products: If you are unsatisfied with your purchase, unopened and unused products may be returned within 7 days of purchase for store credit or an exchange.
• Damaged or Defective Items: If you receive a damaged or defective product, please contact us within 48 hours of receiving your order for a replacement.

For any concerns or assistance, please reach out to us, and we’ll be happy to help!